program files (x86)

Hello, dont know if this happened when SMP downloaded the new version or when windows downloaded a new version or when i downloaded J2SE runtime enviroment 5.0 update 3.  Cause all this was done in the same 24hrs. but after all this happened, I am now not able to get into any of the C:program files (X86) it says i may not have permission or unspecified error. the only thing that works is the 64bit explorer and the weather gadget on the desk top.  have you heard of anything like this or would you know of a fix.

thanks

 

Question Info


Last updated November 25, 2017 Views 540 Applies to:
Answer
Hi Leloop119,     

Are you able to open other files/folders on your computer without any issues?

You may try performing clean boot on your computer and check if this helps.

Starting your computer by using a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program. This kind of startup is known as a "Clean boot."
 
To perform a clean boot on a computer, follow these steps.
 
   1.    Click Start, type msconfig in the Start Search box, and then press ENTER.

    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

   2.    On the General tab, click Selective Startup.
   3.    Under Selective Startup, click to clear the Load Startup Items check box.
   4.    Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
   5.    Click OK.
   6.    When you are prompted, click Restart.
   7.    After the computer starts, check whether the problem is resolved.
 
   Please monitor the system in the Clean Boot environment. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.
 
   If your issue is resolved, follow the How to Determine What is Causing the Problem section in the KB article to narrow down the exact source.
For more information visit: http://support.microsoft.com/kb/331796
 
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.
 
To return your computer to a Normal startup mode, follow these steps:

1. Click Start in the Start Search box.
2. Type msconfig, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or provide confirmation.

3. On the General tab, click Normal Startup - load all device drivers and services, and then click OK.
4. When you are prompted, click Restart.

You may also check if the issue persists in safe mode and post back with the status so, that we can help you better.

To use a Safe mode option, follow these steps:

1.    Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.
2.    Use the arrow keys to choose Safe Mode in Windows
Advanced Options menu appears, and then press ENTER.

Hope this information is helpful.

Umesh P - Microsoft Support

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