Blue Screen error - Bugcode_USB_Driver

Hi,

I just purchased a brand new computer (HP, desktop) in November, with Windows 7 Home Premium already installed.  I haven't had any problems and love the new operating system.  But starting the other day, a blue screen pops out of nowhere with a Bugcode_USB_Driver error.  It has happened four times so far...I've never ran into a problem like this before and have no clue on where to begin.  I'd greatly appreciate any help to resolve this issue.  Thanks!

 

Question Info


Last updated November 24, 2017 Views 1,580 Applies to:
Answer

Hi,

 Since when are you facing this issue?
Did you make any changes?
When exactly do you get this error message?

May be one of the usb devices connected is causing this issue, I would suggest you to unplug all external devices connected to the computer and check if it works normally.

Also try to update chipset and bios drivers and check if it helps.

 I would also suggest you to boot the computer in Safe Mode and check if the error pop-ups there, here are the steps:

1.     Restart your computer if it is powered on.
2.     Tap the F8 key after your computer initially powers on.
3.     Once you see the Advanced Boot Options menu you can stop tapping.
4.     Use the up/down arrow keys to highlight your selection.
5.     Select Safe Mode and press Enter.
6.     You should see drivers loading, and then please wait.
7.     You should then be at the Welcome Screen.
8.     Logon to your computer using an account with Administrator privileges.

http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

 

Also I would suggest you to refer these links which talks about similar issue:

http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/b7c7d3b6-4c2c-481e-a805-d7f293c69ee4

http://social.technet.microsoft.com/Forums/en/winservergen/thread/96ea4d5a-1cf3-4358-91a2-2f8ef29b4cca

 Please respond back with the status on the issue and let us know if you have any issues.

  Azam – Microsoft Support.

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