Question

Q: Windows 7 64 bit- Damaged 'ExplorerFrame.dll' file This thread is locked from future replies

Hey there everybody-

So, yesterday, booted up my laptop to find that when I tried to log in, Windows Explorer would crash. I would get past the login screen, and before it could load the desktop, I got the error message "windows explorer has stopped working"

I wrote down the specs of the error message..

Problem Event Name: InPageCoFire
Error Status Code: c0000185
Faulting Media Type: 00000003
Damaged File Name: ExplorerFrame.dll
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

So, I restarted in safe mode. I got the same error.

Started in Safe Mode with CMD prompt, and ran SFC/ SCANNOW. It seemed to stall at 13% for nearly 45 minutes. I stopped this, and tried to Repair the System -and- also tried 3 system restores (up to two months back) from the F8 menu. They all failed, and I wasn't able to log in normally and have Windows Explorer function.

This file is located at C:/windows/system32/ExplorerFrame.dll

I could back up my hard drive and just do a full wipe, reinstalling windows, but I don't want to have to reinstall all of my programs.

Anyone have any suggestions? :-/

Thanks!

Specs:
Dell 1440
Intel Centrino Processor
Windows 7 64 bit (Upgraded from Vista in early January)

Answer

A:


Hey Drubes,

How long have you had this issue?

Any recent changes made to the computer prior to the issue?

I suggest you to run SFC scan to find missing or corrupt files that may be causing this issue.

System File Checker (SFC) checks that all Windows 7 system files are where they should be as they were by default and not corrupted, changed, or damaged.

1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and  select Run as Administrator.

2. Click Continue or supply Administrator credentials if prompted.

3. In the Command Prompt window type the following, and press Enter:

   sfc /scannow

4. You should see the following on-screen message:

    Beginning the system scan. This process will take some time.

    Beginning verification phase of system scan.

    Verification % complete.

5. Once the scan has completed, test to see whether the issue that you are experiencing is resolved or not. 

Refer the KB article for more information: 

http://support.microsoft.com/kb/929833

Regards,

Savan – Microsoft Support

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Views: 49,899 Last updated: April 21, 2018 Applies to: