Question

Q: Windows Media Player Downloading error

I opened an email containing a music file and  added it to my music library. When I tried to open/play this file, I got an error that it was in an unrecognizable format. I deleted the file from my music library and from the recyling bin, but I keep getting this error "Windows Media Player encountered a problem while downloading the file" Also, all my desktop icons are the windows medi player icons, so no matter which ones I click on media player tries to open and I get the error. I've tried system recovery and that doesn't help.

Answer

A:

Hi,

a. What is the file type/format of the music file, which you received through email?
b. What sort of file do you have on your desktop? If you have any non-media file on your desktop then, try associating those file type to their specific program and check if this helps.
 

Removing the file from library may not delete it. Try locating the file and delete it. 

You may try the below methods, one by one, and check if this helps.

Method 1: Let’s re-register the file related to Windows Media Player.

a. Click Start, type cmd in the search box, right click on Command Prompt select ‘Run as Administrator’.
b.     Type "regsvr32 wmp.dll" without quotes.
c.      Hit OK to the prompt and restart your computer and check for the issue.

Method 2: I would also suggest you to run the Media Player Settings Troubleshooter that would help us diagnose the issue better.

a. Open the Windows Media Player Settings troubleshooter by clicking the Start button, and then clicking Control Panel.
b. In the search box, type troubleshooter, and then click Troubleshooting. Click View all, and then click Windows Media Player Settings.
c. Access the below link to know more about Windows Media Player Settings Troubleshooter:

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Media-Player-Settings-troubleshooter
 
Method 3: Perform system restore on your computer.

System restore will take your computer to pervious state when it was not facing such problem, this can be done by selecting the proper restore point.  
 
To restore the operating system to an earlier point in time, follow these steps:

1. Click Start, type system restore in the Start Search box, and then click System Restore in the Programs list.
 
If you are prompted for an administrator password or confirmation, type your password or click Continue.
 
2. In the System Restore dialog box, click Choose a different restore point, and then click Next.
3. In the list of restore points, click a restore point that was created before you began to experience the issue, and then click Next.
4. Click Finish.

Refer: http://windows.microsoft.com/en-US/windows7/products/features/system-restore

Change which programs Windows uses by default
http://windows.microsoft.com/en-us/windows7/Change-which-programs-Windows-uses-by-default

When you run an .exe file on a Windows Vista-based or Windows 7-based computer, the file may start a different program
http://support.microsoft.com/kb/950505




Thanks and Regards
Umesh P - Microsoft Support.

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Question Info

Views: 586 Last updated: March 15, 2018 Applies to: