Question

Q: Sound hangs and repeats a 1 second loop endlessly This thread is locked from future replies

After playing for a variable amount of time, the sound hangs and repeats a 1 second loop.   The only way to stop it is to reboot.  Killing and restarting the windows audio service does not stop it.  When the service is restarted is continues looping.  Realtek integrated HD audio.  Does this with Windows 7 WHQL driver as well as later drivers from Realtek.   Does not happen with the other add on sound card in my machine which is an Echo Layla 3G professional outboard sound interface.   64bit Windows.

Answer

A:

Hi bastinado,

a.    Are you playing the audio from the media player?

b.  Since how long are you facing this issue?

Step 1: I would suggest you to disable one of the sound card(i.e either Realtek or WHQL) and check if the issue persists.

 

1.  Click Start, type device manager in the Start search box and hit Enter.

2.  With Device Manager open, expand "Sound, Video and game controllers".

3. Right click on the Sound card, click on Properties.

4. Under the driver tab, click on "disable". Click OK.

 

 

Restart your computer and check if the issue persists with one sound card disabled.

 

The next time follow the same steps and enable the card by clicking on "Enable" in the driver tab.

 

Repeat the same step for the other Sound card as well.

 

Step 2:

In some cases, you can work around the problem by disabling optional speaker effects that are collectively known as enhancements. If disabling speaker effects solves the problem, you might need to update your audio driver.

To disable speaker audio enhancements

1.     Open Sound by clicking the Start button, and then clicking Control Panel. In the search box, type sound, and then click Sound.

2.     On the Playback tab, click Speakers, and then click Properties.

3.     Click the Enhancements tab, and then select the Disable all enhancements check box.

If you don't see an Enhancements tab in the Speakers Properties dialog box, those features are not available for your speakers and this procedure is not applicable to your computer.

Additional reference on:

 

Tips for fixing common sound problems

http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-sound-problems

 

 

Regards,

Divya R – Microsoft Support.

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Views: 3,113 Last updated: April 6, 2018 Applies to: