Welcome to Microsoft Windows Forum.
I suggest you to check for the file format in which the Video gets recorded.
For more information on file formats related to Windows Media player, please visit the link mentioned below:
Information about the Multimedia file types that Windows Media Player supports
File Formats Supported by Windows Media Player Versions 6.0 and Later
File Types for Windows Media Player
I also suggest you to updating the latest video codec.
If this doesn’t help, I suggest you to uninstall and download and reinstall the latest genius EYE312 webcam driver the is compatible with Windows 7 from the manufacturer’s website.
Hope this information is useful.
Sujan – Microsoft Support
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