Question

Q: I am trying to run a genius EYE312 webcam with W7__I have uploaded W7 driver and the device appears to be working, but when I try for playback I get "Media player has a problem with this format"

I have checked with genius help desk who suggest maybe a patch for W7 ?

Answer

A:

Hi bozwoldian,

Welcome to Microsoft Windows Forum.

I suggest you to check for the file format in which the Video gets recorded.

For more information on file formats related to Windows Media player, please visit the link mentioned below:

Information about the Multimedia file types that Windows Media Player supports
http://support.microsoft.com/default.aspx/kb/316992

File Formats Supported by Windows Media Player Versions 6.0 and Later
http://support.microsoft.com/kb/245608

File Types for Windows Media Player
http://www.microsoft.com/windows/windowsmedia/knowledgecenter/mediaadvice/0071.mspx

I also suggest you to updating the latest video codec.

If this doesn’t help, I suggest you to uninstall and download and reinstall the latest genius EYE312 webcam driver the is compatible with Windows 7 from the manufacturer’s website.    

Hope this information is useful.

Regards,
Sujan – Microsoft Support
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Question Info

Views: 797 Last updated: March 16, 2018 Applies to: