Media Player and Windows Help and Support

My Windows Media Player doesn't allow me to make a Playlist. When I Rip a CD, make my changes I then drag it into the playlist and nothing happens. I just doesn't move as a single file or a batch when all is selected. I did everything I could think of then went to Help and got the following message:
"You're not connected to online Help, which shows you our latest content. Check your internet connection, and then try to connect to online help again. If you still see this message, the online help may be temporarilly unavailable."
My connection is very good and a friend checked and online help is available.
I did restart computer and also my modem as a "what the heck" effort and all is the same.

So really there are 2 problems.
1) Media Player, new with this computer which I bought about 1 month ago
2) Online Help and Support which I can't reach through the Media player or the Start Button-both routes give same message.
My Internet hookup is working well. Got any ideas?

Question Info

Last updated September 10, 2018 Views 806 Applies to:

Hi Pushkin3,


What is the file type of the files you have ripped and are trying to play in Media Player?

I would suggest you to check if the below mentioned setting is checked -

1. Open Windows Media Player 12
2. Switch to library mode and click Organize, click Options and then click the Library tab
3. In the Automatic media information updates for files area, make sure that 'Retrieve additional information from the Internet' is checked.

You may use the Windows Media Player Settings and library troubleshooters and check if these help resolve the issue -

If the issue persists you may disable and then enable Windows Media Player on expanding Media features from the Windows on or off features option and check if this resolves the issue. Refer the below link for assistance -

Hope this helps. Let us know the results.
Meghmala – Microsoft Support

Visit our Microsoft Answers Feedback Forum and let us know what you think

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.