User profile status set to backup

After a successful logoff, the next time I try to log in to my Windows 7 lap top I get a message about a failure to load my profile.  When I login with the admin account my profile status is set to backup.  If I edit the registry key and remove the .bak extension, set RefCount and State back to 0 I can then login with my normal profile.  As the lap top seems to shut down without any problems can anyone give me a clue why my profile is being set as backup?
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Answer
Answer

Windows 7 Profiles Wont Load. Stuck with Backup Status.

There are bugs that you can get around with, and then there are some that are just weird.. I came across one that involved a weird state for a local windows profile. Usually this will prompt you to simply solve the issue by just re-creating the profile. This usually solves the issue, but there is a faster way to resolve issues that involve with the profile with a backup status:

The image above doesn't really show a backup status but, you get the picture. The profile in question will load the home directory c:\users\TEMP. The user's desktop won't be the same, outlook won't have the same profile, and the user's favorites will be gone. Lets not panic, the folder in question is still there. The user is just not properly mapped to the right home directory.

First thing to do is to reboot the workstation in question. If you still have the same issue, we will need to modify the registry.

NOTE: Modifying the registry is risky, and even if you follow the instructions word for word, I can't guarantee success or a corrupted windows or loss of data. Please proceed at your own risk.

This remedy is taken from this Microsoft KB article, but ill mention it here for completeness and add my thoughts to each task.

http://support.microsoft.com/kb/947215

Go to Start and run REGEDIT

Go to:

  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
In this key, you should see something similar to this:

The S-1-5-21 keys actually are the configuration of the profiles in windows. one thing to notice is that there are two that are strikingly similar (S-1-5-21-1079119....) but with one difference, the .bak at the end of the key at the bottom.

Lets take a look inside the key:

A healthy profile should look like this:

A cool thing to note is that the ProfileImagePath points to the home directory of the user. An unhealthy profile will display the ProfileImagePath to c:\users\temp, and the RefCount will have a value higher than 0.

To solve the problem, login to an administrator account other than the one that has the issue.

Next modify the key name that doesn't have the .bak to .ba.

Now Rename the key that HAS the .bak and remove the .bak.

Finally modify the key name that HAS the .ba to .bak

Once that is done, you will need to modify a few more things in the key without the .bak.

We need to change the RefCount to 0

We need to clear the state in State to 0

Now its time to reboot and try to login.

This worked for me. What your more or less doing is manually changing the state of the profile from the backup state to a local state

 

PROPS to Tmatthews / http://microitblog.com/micro-it-blog/2012/01/17/windows-7-profiles-wont-load-stuck-with-backup-status

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Hi MVPTaylor,

 

Method 1: -

I’d suggest you to perform clean boot as a first step and check. If you don’t get error message after doing clean boot, one of startup programs or services running when your computer starts is causing this issue.

 

Visit the link below for steps to perform Advanced Troubleshooting using clean boot,

http://support.microsoft.com/default.aspx/kb/929135

 

Follow the steps below to perform clean boot.

1.     Click Start, type msconfig in the Start Search box, and then press ENTER.

2.     If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

3.     On the General tab, click Selective Startup.

4.     Under Selective Startup, click to clear the Load Startup Items check box.

5.     Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

6.     Click OK.

7.     When you are prompted, click Restart.

 

To undo the changes and start your computer normally, please see the steps described below,

1.     Click Start, type msconfig.exe in the Start Search box, and then press ENTER.

2.     On the General tab, click the Normal Startup option, and then click OK.

3.     When you are prompted to restart the computer, click Restart.

 

Method 2: -

The user account would have been corrupted. To fix a corrupted user profile, please visit the Windows help article mentioned in the link below,

http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile

 

Hope this information helped!


Yaaser - Microsoft Support Engineer
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Last updated May 13, 2021 Views 128,408 Applies to: