Scam... Where to report?

We got a call from "Microsoft support for windows xp vista & 7." They had our IP # to prove that they were legit. They asked for remote access via www.ammyy.com, for free back up support to remove "malicious software."  The call back # that they left was  <phone number removed> extention 118 (Mark Anderson). We did not give them access because we were told it is a scam. Is there a place to report this incident?
Answer
Answer


(Updated 5/27/2017)

Hi,

Yes it is a SCAM!

HOW TO: Report the Microsoft phone scam
https://blogs.microsoft.com/microsoftsecure/2014/09/18/how-to-report-the-microsoft-phone-scam/

Avoiding technical support scams
https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

Tech Support Scam
https://www.consumer.ftc.gov/articles/0346-tech-support-scams#If_You_Get_a_Call

Email and web scams: How to help protect yourself - includes what to do if you
think you have been a victim of a scam.
http://www.microsoft.com/en-us/security/online-privacy/phishing-scams.aspx  

How to recognize phishing email messages, links, or phone calls
http://www.microsoft.com/en-us/security/online-privacy/phishing-symptoms.aspx

In USA you can contact FBI, State Attorney General, local law enforcement and
consumer watch groups. Arm yourself with knowledge.

The Internet Crime Complaint Center (IC3) is a partnership between the
Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
(NW3C), funded in part by the Bureau of Justice Assistance (BJA).
http://www.ic3.gov/complaint/default.aspx

No, Microsoft would not call you unsolicited. Nor would they know if any errors
existed on your computer. So those are frauds or scams, to get your money or
worse to steal your identity.

Avoid scams that use the Microsoft name fraudulently - Microsoft does not make
unsolicited phone calls to help you fix your computer
https://www.microsoft.com/en-us/safety/online-privacy/msname.aspx

Microsoft Support
http://support.microsoft.com/contactus/?ws=support#tab0


Phone Scams
http://www.consumer.ftc.gov/articles/0076-phone-scams

Limiting Unwanted Calls & Emails
http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emails

National Do Not Call Registry
https://www.donotcall.gov/


Hope this helps.
--------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Answer
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Sandra,

MS tell you about anything they have picked up so you can check that first. 

Some guidance is given in the two links on the activity page itself -

Learn more about the recent activity page
Learn how to make your account more secure

You could also refer to the MSAccount section of this forum for advice -

http://answers.microsoft.com/en-us/outlook_com

Try*3 - a user
Dell Inspirons 7779, 1545, 9300; Windows 10 Home x64 & Pro x86; Office Pro 2007; HP DJ2540; HTC UPlay [Android 6.0], MyPhoneExplorer

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Last updated September 28, 2020 Views 43,670 Applies to: