IE - Tools - Internet Options - Advanced Tab - click Restore then click Reset - Apply / OK
IE - Tools - Internet Options - Security Tab - click reset all zones to default - Apply / OK
Close and Restart IE
IE - Tools - Manage Addons (for sure disable SSV2 if it is there, this is no longer needed but Java still
installs it and it causes issues - you ever update Java go back in and disable it again.) Look for other
Windows Defender - Tools - Software Explorer - look for issues with programs that do not look right.
Permitted are usually OK and "not permitted" are not always bad. If in doubt about a program ask about
Could be a BHO - BHOremover - Free - standalone program, needs no install, download and run -
not all are bad however some can cause your issue (Toolbars are BHO's). http://securityxploded.com/bhoremover.php
If you need to check for malware here are my recommendations - these will allow you to do
a thorough check and removal without ending up with a load of spyware programs running
resident which can cause as many issues as the malware and maybe harder to detect as
No one program can be relied upon to detect and remove all malware. Added that often easy
to detect malware is often accompanied by a much harder to detect and remove payload. So
its better to be overly thorough now than to pay the high price later. Check with these to an
extreme overkill point and then run the cleanup only when you are very sure the system is clean.
These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run
them in regular Windows when you can.
TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on it - RUN AS ADMIN
it will show any infections in the report after running - if it will not run change the name from
tdsskiller.exe to tdsskiller.com. Whether it finds anything or not does not mean you should not
check with the other methods below. http://support.kaspersky.com/viruses/solutions?qid=208280684
Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone.
(If Rootkits run UnHackMe)
Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
Hitman Pro is a second opinion scanner, designed to rescue your computer from malware
(viruses, trojans, rootkits, etc.) that have infected your computer despite all the security
measures you have taken (such as anti virus software, firewalls, etc.). http://www.surfright.nl/en/hitmanpro
Norton Power Eraser - Eliminates deeply embedded and difficult to remove crimeware
that traditional virus scanning doesn't always detect. Because the Norton Power Eraser
uses aggressive methods to detect these threats, there is a risk that it can select some
legitimate programs for removal. You should use this tool very carefully, and only after
you have exhausted other options. http://us.norton.com/support/DIY/index.jsp
In addition to the above suggestions, you can also go to one of the free online help forums and follow their instructions for scanning your computer and posting a log for analysis, then wait for a helper to assist you.