Please read: Don’t fall for phony phone tech support
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Don’t fall for phony phone tech support

Here’s another form of Internet fraud that combines a variety of other common scams—social engineering, fake security software, and phishing.

Cybercriminals have started calling people on the telephone, claiming to be from Microsoft, and offering to help solve their computer problems. Once cybercriminals have gained a victim’s trust, they can do one or more of the following:
- Trick people into installing malicious software on their computer.
- Take control of a victim’s computer remotely and adjust settings in order to leave the computer vulnerable.
- Request credit card information so that cybercriminals can bill for the phony services.

Microsoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.


Edited 02/15/2015 

Vincenzo Di Russo - Microsoft® MVP Windows Insider, Internet Explorer, Windows & Security Expert ~ since 2003
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Tryx3 replied on

If you gave them access to your computer then you must assume that they have put malware on it and that they have also stolen any personal data that was on it [account details, PINs, passwords etc].

For malware detection & recovery see the advice by SpiritX in How to remove spyware from the computer

Countering the theft of personal data would include changing PINs, passwords and so on. If you had scans of identity documents, such as photo IDs, then they might also be able to make use of them to set up false accounts in your name.

Incidentally, you wrote "i thought it was from you".  This is a public peer-to-peer mutual support forum; it is not Microsoft support.

Try*3 - a user
Dell Inspirons 7779, 1545, 9300; Windows 10 Home x64 & Pro x86; Office Pro 2007; HP DJ2540
HTC Desire X, MyPhoneExplorer
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NonSuch replied on

Variation:  Cybercriminals will telephone and claim that they are calling at the request of the potential victim's ISP because the ISP has identified their computer as being infected with malware.
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