Please read: Don’t fall for phony phone tech support
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Don’t fall for phony phone tech support

Here’s another form of Internet fraud that combines a variety of other common scams—social engineering, fake security software, and phishing.

Cybercriminals have started calling people on the telephone, claiming to be from Microsoft, and offering to help solve their computer problems. Once cybercriminals have gained a victim’s trust, they can do one or more of the following:
- Trick people into installing malicious software on their computer.
- Take control of a victim’s computer remotely and adjust settings in order to leave the computer vulnerable.
- Request credit card information so that cybercriminals can bill for the phony services.

Microsoft will not make unsolicited phone calls to help you with your computer. If you receive a phone call like this, hang up.


Edited 02/15/2015 

Vincenzo Di Russo - Microsoft® MVP Windows Insider, Internet Explorer, Windows & Security Expert ~ since 2003
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ITknowledge24 replied on

Hi Vincenzo:

Thanks for this useful information. I recommend that users
try to contact FBI in their community, and inform them about
such fraud (If they live in U.S.).

This post shall be a “Sticky note”.

I hope you find this information useful and if you need any further assistance,
please feel free to contact me and let me know.

I hope this information was helpful…

Have a nice day…

Best regards,
Former Microsoft MVP
Consumer Security
Microsoft Community Contributor
49 people found this helpful

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NonSuch replied on

Variation:  Cybercriminals will telephone and claim that they are calling at the request of the potential victim's ISP because the ISP has identified their computer as being infected with malware.
24 people found this helpful

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