norton 360 error code 5013,3?

I have an error code on my norton 360 version 6. error code 5013,3 and in the third step from norton it is asking me to look in programs for base filtering engine. It is not in programs. Is it somewhere else?
 

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Last updated July 26, 2018 Views 1,247 Applies to:

Sorry if I have misunderstood, but have you read or seen this? - http://community.norton.com/t5/Norton-360/Error-quot-5013-3-quot-appears-on-Norton-360-Version-5-0/td-p/604094


Is that your problem?


Or where in 'programs' were you told to look?


Also, have a look in msconfig:

<start> in search type msconfig, then in programs (at the top) click msconfig.exe. Enter your admin password if/when prompted, then look in the <services> tab.

Is 'Base Filtering Engine' in the list and ticked?





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