error code:5, cant access encrypted

cant access previously encrypted mp3 files that on my first os. And actioned that "Error in adding new user(s)" when i tried my certificate to add. error code:5

i cant find solution any where.

 

Question Info


Last updated January 1, 2019 Views 1,201 Applies to:

Hi,

Go through the below steps to import the encryption certificate:

http://windows.microsoft.com/en-US/windows7/Recover-encrypted-files-or-folders 

Unfortunately, if that doesn’t work the encryption certificate may have become damaged/corrupted. If there isn’t another backup copy of the key or a recovery certificate, you won’t be able to access those files. For more information refer to the below link:

Windows 7 – What do to if you lose your file encryption key:
http://windows.microsoft.com/en-US/windows7/What-to-do-if-you-lose-your-file-encryption-key

Regards,
Manasa P – Microsoft Support.

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