Console lock doesn't work

Since upgrading a few weeks ago I have found that the console LOCK no longer works either from the menu or by selecting Windows L. Is there a fix for this problem?

Question Info

Last updated December 10, 2019 Views 4,663 Applies to:

Hey netmaiden, 

I suggest you to check in a new user account and see if the issue is resolved or not.

Before that, try with these steps:

1.       Update the display drivers and check.

2.       Check the following:

a.      Click on start.

b.      In the search bar, type in as regedit.

c.       Locate the following path:


d.      Check if the following value exists or not:


e.      If yes then delete it.

Registry Disclaimer:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows:

To create a new user profile:

To create a new profile, you must first create a new user account. When the account is created, a profile will also be created.
1.  Open User Accounts by clicking the Start button, clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking
User Accounts.
2.  Click Manage another account.  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3.  Click Create a new account.
4.  Type the name you want to give the user account, click an account type, and then click Create Account.
If it works fine in new account, then your current account might be corrupted.

To fix a corrupt account
, please follow the steps in the below link:

If this doesn’t help,  let’s run SFC scan to find missing or corrupt files that may be causing this issue.

System File Checker (SFC) checks that all Windows 7 system files are where they should be as they were by default and not corrupted, changed, or damaged.

1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and  select Run as Administrator.

2. Click Continue or supply Administrator credentials if prompted. 

3. In the Command Prompt window type the following, and press Enter:

   sfc /scannow

4. You should see the following on-screen message:

    Beginning the system scan. This process will take some time.

    Beginning verification phase of system scan.

    Verification % complete. 

5. Once the scan has completed, test to see whether the issue that you are experiencing is resolved or not.

Refer the KB article for more information:


Savan – Microsoft Support.



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