Shell32.dll acess denied

When I attempt to make a change in windows such as changing anything in PERSONALIZATION (i.e. screen saver) I get the following message:
                                   "there was a problem starting c:\windows\syste32\shell32.dll      Access denied." 

I have no idea what caused this or when it started. This is a relatively new HP laptop (4mo.). My version is WIN 7 home premium. Suggestions on how to sollve this problem would be grately appreciated......Thanks cincidave


Question Info

Last updated March 19, 2018 Views 2,155 Applies to:

Hi CinciDave


The issue seems to be with user profile corruption, I would you to create a new user account and check if that helps. Here is the below link which will help you create User account: Create a User account:


       If the issue resolves in new user account then the old user profile is corrupt. Here is the link to fix a corrupted user account:


Thanks and Regards:

Samhrutha G S - Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.