Windows 7 / Windows Hello app. Locked out.

Hi Martin,

Screenshot:

We appreciate the additional information. We suggest try resetting your Microsoft account password, and them attempt to use the password to login to your computer. To reset your Microsoft account password, click on this link.

Note: We'd like to verify the exact Windows version installed on your computer. Kindly type winver in the search bar, then press Enter.

Keep us in the loop with the result.

 Sorry, resetting Microsoft password did absolutely nothing. It just change the password, it doesn't change the password on my computer or allow me to get in.  I'm still trying to hunt down my manual, but I have an HP Pavilion dm4,  windows 7, 64-bit not sure what version. I can't access the search bar because I can't get past the screen shot that I Showed you. 

I tried HP help forums, but all answers point fingers at MS to resolve issue even for Windows 7 through 10. 

I dont know how to access a search bar on the startup screen. :(

Can I restore from last backup?

Since you've been locked due to finger print, password and pin not working, our last option to access your PC is to reset it. Follow the steps below:

1. Restart your computer and press F11 repeatedly. The Choose an Option screen opens.
   
2. Click Troubleshoot.
   
3. Select Reset this PC.
   
4. Click Keep my files if you want to keep your personal files and some customization.
   
5. Click Reset.
   
   

Note: Resetting your PC may still cause data loss. Since we no longer have access to your computer, there's no other option to backup your files.

Get back to us with the outcome so we can help you out further.