WMP encountered a problem and won’t burn audio CD

Original Title: Windows 12 won't burn Audio CD


I've burned tons of music cd's using WMP 12 and now it gives me an error message "WMP encountered a problem".  !!!!  What can I do to make it work???  Patricia


Hi Patricia,


Thank you for posting your query in Microsoft Community and thanks for giving us opportunity to assist you.


As per the description, you are facing issues with burning audio CD in Windows Media Player and receiving message saying “Windows Media Player encountered a problem”.


To help you suggest steps to resolve the issue, I would appreciate if you could answer the following questions:


1.       Does the issue occur with particular CD?

2.       Have you made any changes on the computer prior to the issue?


Let’s follow these methods to fix the issue:


Method 1: You may run the Windows Media Player Settings troubleshooter & check if the issue persists.


Windows Media Player Settings troubleshooter



Method 2: Try reducing the burn speed and check if it helps:


To change settings for burning a CD or DVD:

a. Click the Start button, click All Programs, and then click Windows Media Player.

b.If the Player is currently open and you’re in Now Playing mode, click the Switch to Library button in the upper-right corner of the Player.

c. In the Player Library, click the Burn tab.

d.Click the Burn options button, and then click More burn options.

e.Make the following changes:

·   Burn speed. Reducing the burn speed might correct the problem. This setting applies to all burners that you use with your computer. Hence reduce the burn speed to Medium.

·   Apply volume leveling across tracks: Check this option.


Refer these links for more information:


Disc-burning tips for Windows 7



Burn a CD or DVD in Windows Media Player



Hope this information helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.

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Question Info

Last updated March 20, 2018 Views 372 Applies to: