Windows Media Player won't open!

I click on Windows Media Player and it will load, but it won't open.  I have tried this several times. I even tried putting a CD in to get to open and when the window popped up i clicked on listen using window media player, it loaded with the blue circle, but it never opened. What can i do! Please Help!

 

Question Info


Last updated September 18, 2018 Views 118,692 Applies to:
Answer

Hello Knicole0728,

Welcome to Microsoft Answers Forum!

Step 1:

Let’s try to run windows media player troubleshooter and check what is causing the problem. To do so, please follow the steps below:

Open the Windows Media Player Settings troubleshooter by clicking the Start button, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Click View all, and then click Windows Media Player Settings.

For more information, please refer the link mentioned below:
http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Media-Player-Settings-troubleshooter

If the issue persists, Try to re register the dll files for windows media player and check if it helps in fixing your issue. To do so, please follow the steps below:

Click Start, type cmd in the Start Search box, right-click cmd.exe, and then click Run as administrator. At the command prompt, type the following commands, and press ENTER after each command:

regsvr32 vbscript.dll

regsvr32  jscript.dll

regsvr32  wmp.dll

Step 2:

I would also suggest you to uninstall and reinstall windows media player from "Turn Windows features On or Off" and check if it works. To do so, please follow the steps below:

To turn Windows features on or off, follow these steps:

1.    Click the Start button, click Control Panel, click Programs, and then click Turn Windows features on or off.  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

2.    From the list of windows features, expand the Media Feature and uncheck the box next to windows media player and restart the computer.

Once you restart the computer, try to reinstall windows media player from the same steps given above and check the box next to Windows media player and restart the computer.

For more information, please refer the link mentioned below:
http://windows.microsoft.com/en-US/windows7/Turn-Windows-features-on-or-off

I hope this information helps. Please get back to us if you have any more questions about this issue.

Thanks and Regards
Mir - Microsoft Support                                                            
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