Windows Media Player freezes up and says not responding.

original title:Windows 12 Media player issue

I run windows 7 and the media player often hangs up and freezes and says not responding! More often than not, it is very slow to open up when first trying to start it as well

 

Question Info


Last updated November 30, 2018 Views 9,580 Applies to:
Answer

 

Hi,

Have you made any changes to the computer prior to the issue?

Method 1: Run the Window media player settings troubleshooter and check if that helps. Refer the following link to run the troubleshooter.

‘Open the Windows Media Player Settings troubleshooter’

http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Media-Player-Settings-troubleshooter

Method 2: Restart the computer in clean boot and then try to run Windows Media player and check if the issue persists.

Follow the steps provide in the below article to perform clean boot. http://support.microsoft.com/kb/929135

Note: Make sure to restart the computer back to normal startup follow step 7 in the link.

Method 3: Try Uninstalling and Reinstalling the Windows Media Player.

Step A. Uninstalling the Windows Media Player:

a.    Go to Start and in the search type "Turn Windows features On or Off".

b.    Click on "Turn Windows features On or Off".

c.    Browse to the Media Features and uncheck the mark in front of Windows Media Player.

d.    Restart the computer.

Step B. Reinstalling the Windows Media Player:

a.    Go to Start and in the search type "Turn Windows features On or Off".

b.    Click on "Turn Windows features On or Off".

c.    Browse to the Media Features and place a check mark in front of Windows Media Player.

d.    Restart the Computer.

http://windows.microsoft.com/en-us/windows7/Turn-Windows-features-on-or-off

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