Windows Media Player encountered a problem while playing the file

Original title: troubleshooting

Media player and internet sound malfunction. error message reads: Windows Media Player encountered a problem while playing the file. i also keep seeing red X's next to my mp3 files when i attempt to play. i still have sound on my pc though.


Question Info

Last updated November 6, 2019 Views 121,860 Applies to:


·        What is the file format that you are trying to play on the system?

·        Were you able to play these files before on the system?

·        Since when are you facing this issue?

·        Do you remember making any changes to the system?

·        Does this happen with all the files that are present on the system or only when you try to play the files online?


I would suggest you to run the Windows media player troubleshooting on the system and check whether the issue is resolved.

Open the Windows Media Player Settings troubleshooter


It might be that there is an issue with the codecs.


·        Have you installed any third party codecs on the system?


If you do not have any codecs installed on the system then, I would suggest you to install codecs on the system and then check whether the issue persists. For further reference check the link mentioned below.

Codecs: frequently asked questions


Thank you and Regards.           

Thahaseena M
Microsoft Answers Support Engineer.
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