Try these methods and check if it resolves:
Check for the settings of the library in windows media player. Steps to follow:
i. Open Windows media player
ii. Click on Organize
iii. Select Options, select Library tab
iv. Under automatic media information updates for files
v. Select Only add missing information
Re-build Media player database and check if that helps. Follow these steps to re-build database:
i. Click start, in the search box type in %LOCALAPPDATA%\Microsoft\Media Player
ii. Delete Media player folder
iii. Restart the computer, Media player folder will be automatically recreated. Check if the issue is resolved.
Thanks and Regards:
Samhrutha G S - Microsoft Support.
Visit our Microsoft Answers Feedback Forum and let us know what you think.
4 people were helped by this reply
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.