Windows DVD Maker - Windows 7 - Error message but no code number to give you.

When I use Windows DVD Maker I keep getting an error message and the DVD tray pops open when I click OK to the error message.

When I click BURN, the % on the bottom right start to move but very slowly at first. 0.1% then 0.2% up to 3.0%. It then jumps to 74% approx and then to 99.8% and that's when an error message appears and the DVD tray pops out. There is no error code to givde you. The movie I have been trying to burn is in WMA format on my computer.
Please can you help.
Ricky Rowe  




1.      Do you have issues only with burning a particular movie?

2.      Can you burn other movies and video files?

3.     Have you installed any third party burning softwares?


Verify that the DVD burner is connected properly to your computer and powered on, and that any necessary software drivers for the DVD burner are installed. You can check your hardware settings in the Device Manager by doing the following:

1.      Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager.‌ If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

2.      Click the arrow next to DVD/CD-ROM drives.

3.      Verify that your CD or DVD burner is listed and installed properly.

Verify that you're using a new, blank recordable DVD.

Make sure the video file that you're trying to burn is not corrupted. One quick test is to open the video file in a media player that can play that type of file, and then see if it plays properly.

Choose a slower burning speed for your DVD burner by doing the following:

4.      In Windows DVD Maker, return to the Add pictures and video to the DVD page, and then click Options.

5.      In the DVD burner speed list, select Medium or Slow, and then click OK.


For more information, refer these links:

If this doesn’t help, then I would suggest you to perform clean boot and then try burning the DVD and check if it helps, here is the link:

Make sure that you put the computer back to normal mode once the troubleshooting is done.


 Please respond back and let us know the status of the issue, so that we can assist you further.

Azam – Microsoft Support.


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Question Info

Last updated March 15, 2018 Views 1,675 Applies to: