Q: When I insert a dvd disc I get the message "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item"__

I have googled this problem but have had no joy. All the answers seem to relate to previous operating systems. I have run sfc and it found no problems. I can run music CD's with no problems.

I don't know if it is related but when I run any of my avi files downloaded from my camcorder they are jerky.


1. Does this happen with some particular DVD?
2. What type of files does that DVD contain?
3. Did you try playing the same DVD on some other computer and check what happens there?

Step 1: Try running the Playing and Burning CDs, DVDs, and Blu ray Discs troubleshooter and check.

Step 2: I would suggest you to check if the issue persists in safe mode. Might be some third party application is causing this issue.
Step 3: If the issue doesn’t persist in safe mode then, try performing clean boot.

Thanks and Regards
Umesh P - Microsoft Support.

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Hi Umesh P

Thank you for replying.

This happens with any DVD, both downloaded camcorder footage and bought DVD's and have the same issue on both the 2 dvd drives I have. Music CD's play OK

I don't have access to another computer.

Tried Step 1 - Issue still remains

tried Step 2 - Could access folder with TS Video files but could not play them. Windows Media player would not open

Another point which may be relevant ( I am not a pc technophile) is that although defaults are set for playing discs nothing happens when a disc is inserted in the DVD drive. I have to access the drive via My Computer and double click the drive. This applies to both DVD drives. Windows states that the drivers are up to date.

One DVD drive is internal and one is external.

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Sorry this didn't help.

When this happens...

you have to open the disk with cmd

i guess the explorer shell doesnt like me

Did this solve your problem?

Sorry this didn't help.

Question Info

Views: 4,363 Last updated: May 15, 2018 Applies to: