Trying to play DVD on Windows Media Player: "Update Video Card?"

Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card.

 

How can I work this DVD

Thanks ;)

 

Question Info


Last updated February 21, 2019 Views 10,619 Applies to:
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Hello Jaxtermaka, Matt D. Nels and nb44wwrc,

You may try updating the video card driver to the latest Windows 7 diver provided by the PC manufacturer if available.  You may also try installing a DVD decoder pack as certain DVDs or videos in the MPEG-2 format will not play without the required decoder installed.

Also, Windows 7 Home Premium and higher editions of Windows 7 include the necessary DVD decoder to play standard DVDs.

If you have Starter or Home Basic Edition of Windows 7 installed, a required DVD decoder is not included. A 3rd party decoder pack will need to be installed for DVD playing capabilities.  For more information on plug-ins for Windows Media Player, please see the links below:  You may also check directly with the software vendor for a plug-in that is compatible with Windows Media Player 12.

http://www.microsoft.com/windows/windowsmedia/player/plugins.aspx

http://windows.microsoft.com/en-US/windows7/Play-a-CD-or-DVD-in-Windows-Media-Player

Below are also a few threads with additional information regarding installing a DVD decoder or plug-in for Windows Media Player 12.

http://social.technet.microsoft.com/Forums/en/w7itpromedia/thread/db646483-58df-43db-9507-c66ecb1575ca

http://social.technet.microsoft.com/Forums/en-CA/w7itpromedia/thread/6357f6a1-3d04-4909-8856-6a56c853ade4

I hope this information is helpful.

Thank you,


Mary
Microsoft Answers Support Engineer
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