Hello breiman,
The error message indicates that the Audio service is failing to start on your computer.
You can try the below methods to fix this issue:
Method 1:
Run Audio troubleshooter that will automatically diagnose and fix any audio issues. You can refer this article to run Audio troubleshooter:
http://windows.microsoft.com/en-US/windows7/Open-the-Playing-Audio-troubleshooter
Method 2:
Check the services manually.
I suggest that you check if the dependency services are started and check if you have the same issue.
a. Click Start, type Services.msc in the Start Search box.
b. Scroll down the list of services, right-click Windows Audio and select Start.
c. Select Properties for Windows Audio and set its Startup Type to Automatic.
If the Windows Audio service does not start and you get the error ‘Error 1068: The dependency service or group failed to start, then make sure that the following services are started and their Startup Type is set to Automatic’
a. Plug and Play
b. Multimedia Class Scheduler
c. Windows Audio Endpoint Builder
Method 3:
If the dependency services are not starting, you can uninstall and reinstall the Audio drivers. This will reset all the Audio components on your computer.
To uninstall a device with Device Manager:
a. Click on start and type devmgmt.msc
b. In Device Manager's left panel, open the node that represents. You should be able to find the Audio device under the Sound, Audio and Game controller. Uninstall and then right-click the
device entry.
c. On the shortcut menu, click Uninstall.
d. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
Once you uninstall the device, install the latest drivers by downloading it from the manufacturers’ website (Realtek).
Note:Make sure that you have the source to install the Audio drivers before you install it. Also create a System restore point before uninstalling the device.
Thanks,
Irfan H, Microsoft Answers Support Engineer. Visit our Microsoft Answers Feedback Forum and
let us know what you think.
