No Sound after upgrading to Windows 7

No Sound in Windows 7

Yesterday, I upgraded from XP to Windows 7. Once finished, I tried to listen to music. The sound indicator bar was moving but I could not hear anything. I checked the speaker connections and even tried the headphone jack but still no sound. The device manager does not show any problems and I am not getting any error messages. The ONLY change I made was the upgrade... before, sound; after, no sound. 

 

Question Info


Last updated November 17, 2018 Views 245,829 Applies to:
Answer
Hello Jgh54,

Thank you for your post.  Let's make sure that your playback devices are enabled.

Right-click the speaker icon on your taskbar > Select 'Playback Devices'
In the empty space, Right-click and select both 'Show Disconnected/Disabled Devices'
Do you see icons for your speakers and headphones now?  You may need to enable both of these.

You can also try the troubleshooter to discover any connection issues that may exist, instructions are below:

Click 'Start' > Select 'Control Panel'

Type troubleshooting in the top-right search field > Select 'Troubleshooting'

Click 'Hardware and Sound' > Select 'Playing Audio'

Please let us know if this did or didn't help to resolve your problem.

Cheers

Jason Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

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