Q: Media Player wont play DVD because of high resolution

My media player will not play a DVD and gives a message about lowering the resolution however when I lower the resolution it still will not play the DVD and gives the same message. 



1.    Since when are you facing this issue?

2.    Were there any changes or updates made on your computer?

3.    When exactly do you get the error message?

4.    What is the complete and exact error message?


I would suggest you to refer the links and check if it helps.

Open the Windows Media Player DVD troubleshooter


I would also suggest you to refer the link and check.

Note: The steps mentioned in the link could be tried on Windows 7 as well.
Rohit S

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Sorry this didn't help.

The issue just started and I thought it had something to do with it being a new DVD but I just tried to play one that I always watch and the same message come up saying this:

Windows Media Player cannot play DVD video. You might need to adjust your Windows display settings. Open display settings in Control Panel, and then try lowering your screen resolution and color quality settings.

The message appears everytime I try to play the DVD. I dont think I have gotten any new updates lately.

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Method 1:

I suggest you to uninstall and update the display drivers on your computer.

To uninstall drivers from the device manager follow these steps:

a.     Click on Start.

b.    Type “Device Manager” in the search bar.

c.     Click on Device Manager.

d.    Select the device you wish to uninstall in the Device Manager window and uninstall it.

e.    You can also uninstall by right clicking on the device and selecting Uninstall from the context menu. A dialog box will open asking you if you really wish to uninstall the driver. Click Yes, then OK in the next window.


You can also uninstall the drivers from Programs and Features.


Install the latest display drivers from the manufacturer’s website.


Update a driver for hardware that isn't working properly


Automatically get recommended drivers and updates for your hardware


Method 2

Try reducing the Hardware Acceleration.

 a)      Open Screen Resolution by clicking the  Start button, clicking Control Panel, and then, under  Appearance and Personalization, clicking Adjust screen resolution.

b)      Click Advanced settings, Troubleshoot tab, and then click Change settings.

c)      Move the Hardware acceleration slider toward None to reduce or turn off video hardware acceleration.

d)      Click OK, and then click Restart Now.

Let us know if it helps.
Rohit S

Did this solve your problem?

Sorry this didn't help.

Question Info

Views: 2,456 Last updated: June 30, 2018 Applies to: