The video codec that's required to decode and display the video might not be installed on your computer.
There are hundreds of audio and video codecs in use today. Some have been created by Microsoft, but the vast majority of codecs have been created by other companies, organizations, or individuals. By default, the Windows operating system and the Player include
a number of the most popular codecs, such as Windows Media Audio, Windows Media Video, and MP3.
Method 1. How to determine which codec is installed and how to install it automatically?
a. To determine what codec was used with a specific file, play the file in the Player, if possible. While the file is playing, right-click the file in the library, and then click Properties.
b. On the File tab, look at the Audio codec and Video codec sections.
Download and install Codecs by go to the PLAYER tab and check.
c. Connect to the Internet and Download Codecs Automatically.
If you know the name of the codec or its ID (known as a FourCC identifier for video codecs or a WaveFormat identifier for audio codecs), try searching the Internet. You can often go to a codec manufacturer's website to download the most recent version of a
Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information
found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft
cautions you to make sure that you completely understand the risk before retrieving any software from the Internet
Thanks and Regards: Shekhar S - Microsoft Support.
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Thanks and Regards, Shekhar Sharma
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