Q: Hp built in microphone not working in MSN messenger after Windows 7 install This thread is locked from future replies

I have a HP laptop G60 437CA with a built in webcam & mic on top of the monitor, just recently installed Windows7 Ultimate.  Noticed problem when I tried contacting a friend for MSN Messenger Video Chat... I could see them and hear them fine on the messenger window they can also see me BUT they CAN NOT HEAR ME!

Did all the possible troubleshooting  to check if the mic is connected or muted...  I never had this mic problem when I had Vista

Please HELP



Hi yaru_ka,


I suggest you to follow the steps below and check if the issue resolves.

1.       At top right corner, there is an icon beside to add a contact icon with drop down arrow key.

2.       Click on it and go to Tools, Audio and video setup.

3.       Click on next button, select type of speakers or headset; it should not be none.

4.       Select the microphone and webcam if found any.

5.       Follow the on screen instructions to complete the setup.

6.       Click on finish.


Hope this information helped you.


Yaaser - Microsoft Support Engineer
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Question Info

Views: 2,453 Last updated: March 16, 2018 Applies to: