How to uninstall and reinstall Windows Media Player 12?

Help!

I have had a windows 7 loaded Packard Bell Pc pretty much from when Windows 7 came out.

Media player has always been full of problems (primarily loading websites and any old logo into the picture directory).

Now it won't even play web based videos and says media player is not installed properly and needs to be reinstalled - sends you to MS website but no download.

I pay for BT IT advisor and they had no way of removing and re-installing Media player 12.

I have tried downloading Media player 11 but it comes up as no downloads for this operating system!!

Like I said....help!

Regards

Chris

 

Question Info


Last updated September 3, 2018 Views 68,053 Applies to:
Answer

Hello Dollar1973,

To expand on Andre's post, I would uninstall and then reinstall Windows Media Player.

Uninstalling and Reinstalling the Windows Media Player:
Step 1.
Uninstalling the Windows Media Player:
1. Go to Start and in the search type "Turn Windows features On or Off".
2. Click on "Turn Windows features On or Off".
3. Browse to the Media Features and uncheck the mark in front of Windows Media Player.
4. Restart the computer
 
Step 2.
Reinstalling the Windows Media Player:
1. Go to Start and in the search type "Turn Windows features On or Off".
2. Click on "Turn Windows features On or Off".
3. Browse to the Media Features and place a check mark in front of Windows Media Player.
4. Restart the Computer.

 

If you are having trouble using Windows Media Player, try using the troubleshooter to see if that fixes

the problem.

 

Open the Windows Media Player Settings troubleshooter by clicking theStart button, and then clicking Control Panel. In the search box, typetroubleshooter, and then click Troubleshooting. ClickView all, and then click Windows Media Player Settings.

Hope this helps.

Sincerely,  


Marilyn
Microsoft Answers Support Engineer
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