Frostwire 4.21.7 won't connect.

 Trying to install Frostwire 4.21.7 on Windows 7 64 bit system.  It worked on XP on another computer that recently crashed.  It installs but keeps saying it's connecting but never does.  Please help!
 

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Last updated August 24, 2018 Views 2,299 Applies to:
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Try turning off your Firewall and see if that helps. If it does then your Firewall isn't allowing the required ports through.

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Hi,

 

1. Is the connection issue specific to the Frostwire 4.21.7?

 

2. What was the recent hardware or software change made to the computer prior to the issue?

 

Please follow the links mentioned below to help troubleshoot the issue.

 

Note: before troubleshooting make sure that the Java installed on the computer is upto date and also if your service provider has not blocked or restricted ports that connect to sites like Frostwire or torrents.

 

Method 1

Check your antivirus and firewall settings for block and conflicts.

Disable your antivirus program and firewall

http://windows.microsoft.com/en-us/windows-vista/Disable-antivirus-software

Disable your firewall

http://windows.microsoft.com/en-us/windows-vista/Turn-Windows-Firewall-on-or-off

Try running software now the if you face continued issues then proceed to,

Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

 

Method 2

Step 1

Try uninstalling and reinstalling the program.

Uninstall or change a program

http://windows.microsoft.com/en-us/windows7/Uninstall-or-change-a-program

 

Note : When reinstalling the program make sure that you use the latest version of the program and right click on the setup files and choose Run as administrator prior to install.

Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

 

Step 2

Try installing the program in Clean boot to avoid conflicts with third party software’s.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

Note: Please perform step 7 from the article mentioned above to start the computer in normal mode, once you complete the necessary troubleshooting steps.

 

For further queries on the program please contact the manufacturer

 

www.frostwire.com/support

 

Hope this helps.

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