Q: Cannot update Windows Media Player DRM Security Update This thread is locked from future replies

I'm tyring to get Overdrive Media Console to work, and their Windows Media Security Upgrade option points me to . I am having problems with the upgrade button on the site. The solutions above helped when the upgrade button was grayed out, but now when I try pushing the upgrade button I get the following error:

Windows Media Player cannot connect to the server. The server name
might not be correct, the server might not be avaialable, or your proxy
settings might not me correct.

I'm using Windows Media Player 12.0.7600.16415, Windows 7 Professional -- 64 bit version, and Internet Explorer 8.0.7600.16385.

Any Ideas?

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Hi Michael_keene,

Method 1: You mayrename the DRM folder and check if it helps:

You may try to reset the DRM store on the computer and check if it helps you fix the issue. To do this, follow these steps:  

Locate the DRM folder on the hard disk, and then rename the DRM folder to DRMbackup.

Note:By default, this folder is in the following location in Windows 7:


To do this, follow these steps:

Step1: Turn on the Show hidden files and folders option in Microsoft Windows.

To turn on this option, follow these steps.

a. ClickStart, type explorer.exe in the Start Search box, and then pressENTER. 

b. ClickOrganize, click Folder and Search Options, and then click theView tab. 

c. In theAdvanced Settings box, under Hidden files and folders, clickShow hidden files and folders. 

d. Clear theHide protected operating system files check box, and then clickOK. 

Step 2: Locate the DRM folder on the hard disk.

To locate theDRM path in the registry follow these steps:

1. Click Start; click Run, type Regedit, and then clickOK. 

2. Look for the applicable folder based on the version of Windows that you are using. 

c. Change thename of the DRM folder to "DRMbackup."

To do this, follow these steps:

a.Right-click the DRM folder, and then click Rename. 

b. TypeDRMbackup, and then press ENTER. 

c. Close all the windows that are open. 

Step 3:If you receive an “Access denied” error message when you try to rename the DRM folder, log on as an administrator in safe mode, and then rename the folder. To do this, follow these steps:

a. Restart the computer and continually press the F8 key as the computer starts. On a computer that is configured for multiple operating systems, press the F8 key when the Boot menu appears. 

b. When the Windows Advanced Options menu appears, use the arrow keys to select Safe Mode, and then press ENTER.

c. When the Boot menu appears again, and the words "Safe Mode" appears in blue at the bottom of the screen, press ENTER. 

d. Log on as an administrator. 

e. When you receive a message that states that Windows is running in safe mode, click yes. 

f. Repeat these steps to rename the DRM folder. 

If the above steps don’t work, thenverify if theproxy settings are correct.

Method 2: You may try the following steps toverify that the proxy settings are correct, follow these steps:

1. OpenWindows Media Player.

2. ClickOrganize and select Options.

3. In theOptions dialog box, on the Network tab, in the Streaming proxy settings area, verify your settings.

If you don't know what your proxy settings should be, select a protocol, click Configure, and then in the Configure Protocol dialog box, select either Autodetect proxy settings or Use proxy settings of the Web browser. (The latter setting is available for the HTTP protocol only.)

Repeat the above steps for each protocol that is displayed in the Streaming proxy settings area.

In some cases, this error can occur if the Player tries to receive the stream by using the User Datagram Protocol (UDP), but for some reason it can't. You may be able to fix the error by turning off this option in the Player.

To turn off UDP streaming, follow these steps:

1. OpenWindows Media Player.

2. ClickOrganize and select Options.   

3. In theOptions dialog box, on the Network tab, in the Streaming protocols area, clear the UDP check box.

Additionally, let’s run the Windows Media Player (WMP) troubleshooter and check if that detects and fixes the issue. The troubleshooter makes sure Windows Media Player is correctly installed on your computer, and checks to see whether your Player Library is corrupted.

You may also refer the following Microsoft articles for more information:

Open the Windows Media Player Settings troubleshooter

Which protocols does Windows Media Player use for streaming?

Hope this information is helpful.

Praseetha K
Microsoft Answers Support Engineer
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Did this solve your problem?

Sorry this didn't help.

I've been able to rename the DRM folder to DRMBackup. The upgrade button is not grayed out.

When I press it, I still get the same error message

Windows Media Player cannot connect to the server. The server name
might not be correct, the server might not be avaialable, or your proxy
settings might not me correct.


The proxy settings have been updated to reflect the ones listed in your response, but I still get the same error message.

Any ideas?

Did this solve your problem?

Sorry this didn't help.

Are there any Firewalls on your System that need to be configured to allow access to the Microsoft Server?  What Firewall do you have?  Is there a Router between you and the Internet with a Firewall Component that you can temporarily disable?

Is anything else interfering with access?

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Unable to upgrade DRM cannot connect to server in microsoft.public.windowsmedia.player


Did this solve your problem?

Sorry this didn't help.

I turned off Windows Firewall and the Trend Micro Firewall that came w/ my computer. I'm in a corporate environment, so there's probably plenty in the way between me and a pure internet, including a Sonicwall server. This is a new computer (2 weeks old), and I was able to do this on my previous computer in the same environment though.

didn't see anything on the 2 links, although the 2nd link displays poorly.

Is there a secure version of the drm download site? sometimes an https: address will allow me to get around the sonicwall server.


Did this solve your problem?

Sorry this didn't help.

Apart from the Windows Firewall, turning off third party Firewall probably leaves settings active in the Registry and perhaps other places, the only sure fire way of eliminating a Firewall as the cause is to uninstall it and later reinstall it.

What I found interesting about that second link I posted was that it gave 3 or 4 URLs that could be typed into Windows Media Player via the File/ Open URL.... menu item.  Did you try any of those?

The first link was just for further isolating third party processes which may be a cause.

Over time, other things, such as Bonjour Service and a Nvidia Chipset have interfered with Internet Connections, of course there are others too, but I remember those two because I see them mentioned in forums now and again.

I'm not sure whether there is any https URL, you could always try it via WMP, or your browser, if you know the basic http address in the first place (just add the "s")?  You could also add, and go, to your browsers Trusted Sites list, or any other relevant site you use to get this upgrade.

If you think the browser is a problem you can look at these.

How to use Reset Internet Explorer Settings (RIES)

Tips for solving problems with Internet Explorer


You could try unchecking Windows Media Player via Control Panel/ Programs and Features/ Turn Windows Features on or off/ Media Features/ Windows Media Player.  This will uninstall it.  You then reboot and then reverse the steps to reinstall it.


Did this solve your problem?

Sorry this didn't help.

Tried uninstalling my Trend Micro firewall. I tried the URLs in WMP to no avail.

I tried each of the URLs with no luck.

Turned off Bonjour. I have an Intel Core 2 Quad CPU 2.66GHz w/ 4GB RAM, Intel G41 Express Chipset. Not seeing Nvidia anywhere in my device manager. Tried the DRM URL in WMP, and tried the s on the http - no dice.

I tried resetting IE , and uninstalling/reinstalling WMP - nope.

Let's try another idea. I'm having flashbacks to having this problem on my previous work computer. It seems to me that I may have lucked into installing another program at some point that updated the DRM as part of its installation (ie. Rhapsody or something like that). Any ideas for other programs that use/install the DRM security patch besides Overdrive?


Did this solve your problem?

Sorry this didn't help.

Not really, I don't use the Media side of Windows very often, I guess I am a heathen in that respect.

I did update whatever got updated by that first link you posted. It worked OK for me without any drama.  I assume that the DRM upgrade is supplied by Microsoft with other companies just linking to the page if they need it.

To me this seems to be a connection problem between your computer and the Microsoft Server.  Are you at home or at work when you have this problem?

Have you cleaned out your Temporary Internet Files, Cookies, etc. and then tested?  This link also mentions a corrupted Index.dat among other things, including Ccleaner, if you want to attack the Registry.

Safely Delete the Temporary Internet Files

Have you checked the Proxy Server setting in IE via Tools/ Internet Options/ Connections/ Lan Settings?

Can you get any closer to that Server if you test your link from within "Safe Mode with Networking"?

Vista Advanced Boot Options

Another odd fix that you can try (if you like) is to temporarily disable the IPV6 Protocol.

"Disabling IPv6"

You could also look at running the Netsh Winsock Reset command from an elevated Command Prompt in order to reset the IP Stack.

Did this solve your problem?

Sorry this didn't help.

This is all totally stupid - this should just work with a single click - if not WMA with DRM is not something I will ever use. I always keep my computer up-to-date with - Why do I have to do all this silliness like turning off firewall, etc - it's not as if I'm going to a random third party to download the upgrade - I'm using MS own site and it can't just work - STUPID - MS please post a simple one click solution

Did this solve your problem?

Sorry this didn't help.

Is Internet Explorer your Default Browser?  If so are you using the 32-bit or 64-bit version of IE?


Even though you maybe are a 64-bit machine the Default IE 8 or 9 should be the 32-bit version.  That is the version that runs by default on 64-bit machines. 


Q&A: 64-Bit Internet Explorer

Did this solve your problem?

Sorry this didn't help.

Thanks for your kind post - you are absolutely correct - one must view with IE (not any other browser). MS should post in HUGE font that you need to view this page only with IE instead of leaving it to the user to figure out why the upgrade button is grayed out. 

I still maintain that this was a stupid waste of my time (and I'm sure many others). Image if your car worked that way - won't go if your shoes are Adidas as opposed to Nike - and the car manufacturer did not tell you - you had to figure it out on your own the first time you wore Adidas!

Did this solve your problem?

Sorry this didn't help.

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Question Info

Views: 12,940 Last updated: March 15, 2018 Applies to: