Blu Ray won't play movies..

HP D5200t, after upgrade to Windows 7, can't play Blu Ray movies. Any suggestions?


Hi JohnV7,

Welcome to Microsoft Answers!

Does your DVD player supports Blu Ray?

What exactly happens when you tried to play Blue Ray movies?

Do you get any error message?

Which player are you using?

Let me inform you  that Windows Media Player does not play Blue Ray.

I would suggest you to install codec.probably the issue might be with codecs.

Are you able to play other CD/DVD?

If not you I would suggest you to try FiX it.

To fix this problem automatically, click the Fix this problem link. Then, click Run now button from the Automated Troubleshooting Services page and follow the steps in this wizard.

  For further information, visit the below mentioned link:

You can also try Uninstall and re-install the system driver’s for the drive.


Click on Start>Right click on computer>Manage>Device manager>Expand CD/DVD option>Right click on the option below>Click on Uninstall>Click on scan for hardware changes/Restart if you are prompted. 

 Hope this information helped!

 Thanks and regards

 Fouzan – Microsoft support

 Visit our Microsoft Answers Feedback Forum US/answersfeedback/threads/ and let 

 us know what you think.

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Question Info

Last updated September 15, 2019 Views 50,813 Applies to: