I want to inport video from my video cam to my computer windows 7 but nothing happens when i plug the cam in the USB port. I have 3 USB ports and nothing happens on any of them. Anything else works e.g. web cam, mouse and back up drive.__

Canon ZR90
Dell INSPIRON 1545
Windows 7 Home Premium
 

Question Info


Last updated September 8, 2018 Views 1,652 Applies to:
Answer

Hi LOM3ARDO,

Welcome to Microsoft Windows Forum.

 To connect the camcorder to the computer you need to have IEEE 1394 (firewire) port on your computer. To connect the camcorder to the computer and import the clips to the computer you need to have a Firewire cable and Firewire card installed on the computer.

I suggest you to check whether camcorder has a Firewire port. Newer camcorders use this method of video transmission. This cable plugs into the camcorder's only Firewire port and the other end connects to the computer's Firewire port.

1.Connect the camcorder via Firewire.
 With your camcorder off, plug the Firewire into the camcorder. The port will be somewhere on the side or back of the camcorder, and will be the only port on the camera that the plug fits into.

2. Plug the Firewire cord into your computer.
Some computers put the port on the front behind a flip-down panel. With others, you will have to locate the port on the back of the computer.

3. Turn on the camcorder.
If the cords are connected correctly, the computer should automatically recognize the camera, and a pop-up menu will come up with different actions you can take with your camcorder, such as capturing the footage.

4. Connect analog camcorders through a digital video converter.
If you do not have a digital video camera, it will not have a Firewire. Analog footage cannot be directly captured onto a PC. You will have to convert the footage to digital by running it through a digital video converter. The camcorder will be connected to the digital converter with basic audio-video cords. The video converter is connected to the PC with either a Firewire or an S-video cord.

5.Use the USB port if you are just grabbing photos.
Some popular brands of camcorders are now being made with a USB port. USB does not have the bandwidth needed to transfer digital video, but if you want to import frames from your video footage as picture files, USB does have that capability. Hook one end of a USB cord to the camcorder and one to a USB port on your PC.

 
Incase if you are facing any issues during connection your Camcorder to the Laptop, you may try to refer to the Camcorder manual and also contact your Canon to help you fix the issue.
 http://www.usa.canon.com/opd/controller?act=OPDSupportVistaAct

I suggest you to check for the firewire card on the computer and connect try connecting Canon ZR90 to your computer and check if the issue is resolved.

Hope this information is useful.

Regards,
Sujan – Microsoft Support
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