windows live photogallery not opening

when clicked, following error appeared--
(yellow triangle)-Recovering from unexpected exit
                      
                          Sorry, Photogallery closed unexpectedly last time while processing this file--
                                  
                             C:\users\jai bhagwan\video Hero-NEW.avi
         
                     This  may indicate a problem with the codec used to process this file.If other similar files are also affected, please consider upgrading or removing any photo or video codec software that is installed. Would you like  Photoggallery to ignore this file---avoid processing it again until it is changed or copied?
                                            Ignore file                               Try agin
Troubleshooting:
      Incompatible  Application   -------------- detected                       
 

Question Info


Last updated March 16, 2018 Views 749 Applies to:
Answer

Hi,

 

I suggest you to post the question in Windows Live forum , and would be better suited in the Windows Live community. Please visit the link below to find a community that will offer the best support.

http://answers.microsoft.com/en-us/windowslive/default.aspx

I would suggest you to update the codec’s. Refer this link:

http://windows.microsoft.com/en-US/windows7/Codecs-frequently-asked-questions

  Please respond back for the status on the issue and let us know if you have any issues.

 Thanks and Regards,
Azam – Microsoft Support.

 

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