Digital Copies won't play on WMP/Zune software.

Whenever I try to play a digital copy of a movie on WMP I get the error message "Windows Media Player encountered a problem while playing the file".  When I click on the one link it tells me to update my sound drivers.  They are already up-to-date.  The videos won't even show up in my library or Zune software.  Any idea what the problem is?

Question Info

Last updated March 15, 2018 Views 870 Applies to:


1.       Does it happen with all the files or any specific file?

2.       Did you make any changes recently?

3.       Do other sounds work fine?

4.       Are you playing the movie from a CD/DVD or is it stored on the computer?


Try troubleshooting audio playback. Refer the link below.


Try to run the Windows Media Player Library troubleshooter:


Also, check if Long Hoàng Ngọc’s response helps you from the below thread/link.


Syed N – Microsoft Support
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