Unable to play DVD-protection between dvd drive, decoder,& video card. Try installing updated driver.

What in the world does this mean?  I am using Windows 7 in bootcamp on a Mac running Snow Leopard.  Any help will be appreciated. I understand very little computer lingo. 
Question Info

Last updated March 15, 2018 Views 744 Applies to:


Is this the issue with all the DVD's or any particular DVD?

IN which player are you trying to play the DVD?

Your DVD decoder and Windows Media Player have copy protection software that decodes the information on the DVD just before displaying it. If this software doesn't start correctly, you might receive this error. Remove the DVD from the DVD drive and then reinsert it. This will force the copy protection software to reset.

While the DVD is out of the drive, make sure that your DVD is clean. If your DVD is scratched or dirty, the DVD drive may not be able to read it correctly, and you might receive this error.

If this doesn't work, try the following:

If you have been able to play DVDs on your computer before, and you receive this error message, you might be able to solve the problem by restarting Windows Media Player or your computer.

If you receive this error message the first time you try to play a DVD, you might not have a DVD decoder installed, or your decoder software might need to be updated. In addition to your DVD-ROM drive and Player software, you must have either a software or hardware decoder to play DVDs. Hardware decoders and their drivers are available from third-party manufacturers. For more information about software decoders. If you have an older decoder installed, contact the manufacturer of the decoder to obtain an updated version that is compatible with Windows Media Player.

Refer this links:



Important Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

Please respond and let us know the status of the issue.

 Azam – Microsoft Support.

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