Windows Explorer keeps crashing

I have a machine that windows explorer keeps crashing.

I've enabled user dumps and have a dump file. Not sure how  I should attach to this post.

I've done reboots, machine is x64 fully updated.

it has kaspersky workstation 10 installed.

some searches will work, but most do not.

happens when i search on the local hard drive, and when searching network storage.

Original title : Windows 7 explorer crashing when using explorer search bar

 

Question Info


Last updated March 14, 2018 Views 2,422 Applies to:
Answer
Answer

There are two potential suspects the DropboxExt64.24.dll (from Dropbox) and the swdocumentmgr.dll (from SolidWorks):


*** WARNING: Unable to verify timestamp for DropboxExt64.24.dll
*** ERROR: Module load completed but symbols could not be loaded for DropboxExt64.24.dll
Unable to load image C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\abf62e6545d2802fc60286678a67e6bf\mscorlib.ni.dll, Win32 error 0n2
*** WARNING: Unable to verify checksum for mscorlib.ni.dll
*** WARNING: Unable to verify timestamp for swdocumentmgr.dll
*** ERROR: Module load completed but symbols could not be loaded for swdocumentmgr.dll
Probably caused by : msvcrt.dll ( msvcrt!terminate+1e )

The swdocumentmgr.dll has ben implicated with Explorer crashing with "searches" before such as in the following link:

http://social.technet.microsoft.com/Forums/windows/en-US/6ff03aab-3eb9-40c1-8c4d-f56929340af6/explorer-crashes-in-windows-7-pro-during-network-search?forum=itprovistaapps

Can you try the following:

Go to the C:\Program Files\Common Files\SolidWorks Shared folder and right-click the swdocumentmgr.dll and rename the swdocumentmgr.dll to swdocumentmgr.old

Log out and log back in.

Does the error still occur?

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