Q: Windows Explorer in Windows 7 keeps crashing and restarting

It happens at random times...but conveniently after a Windows update. I'll be looking up a file...or trying to delete a file, then all of a sudden, i see the little progress bar thing and it's closing Explorer, then that goes away and another one shows up saying "Restarting Windows Explorer"...I've ran a few virus scans in case it's a virus...but I don't think that's the case.

Oh and I noticed that a lot of the problems reported were from people that upgraded to Windows laptop is a new computer that came pre-loaded with Windows 7.

Anyone else in my shoes? Does anyone know if Microsoft is working on this issue?

*original title - Windows Explorer in Windows 7 keeps crashing...then trying to restart...anyone else have that problem? Anyone know if Microsoft is working on an update or something to fix it?*



Just in case you haven't fixed this issue yet. I had the exact same problem and found a pretty fast and painless solution. I can't tell you why it was happening, but the fix worked. And it didn't involve disabling my video card drivers (make NO sense, doing this would pretty much make your video card useless...not an option for me when I bought a $600 video card).

Navigate to this folder (assuming your Windows is installed on your C:\ drive):

C:\Windows <- Inside this folder you should find the file "explorer.exe". Select that and press "CTRL+C" (this will copy the file, do NOT cut, just copy).

Then paste the copied file into:


And like magic, no more explorer crashing :). Hope that helps!

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Hi SonyBoy_Fusion,

Welcome to Microsoft Windows 7 Answers Forum!

Method 1
Please check whether you face the same issue while working in the safe mode.
Step 1 Safe Mode
1. Restart your computer.
2. When the computer starts you will see your computer's hardware being listed. When you see this information start to gently tap the F8 key on your keyboard repeatedly until you are presented with the Windows 7 Advanced Boot Options screen.
3. Using the arrow keys, select the Safe Mode option you want.
4. Then press the enter key on your keyboard to boot into Windows 7 Safe Mode.
5. When Windows starts you will be at a typical logon screen. Logon to your computer and Windows 7 will enter Safe mode.
6. Do whatever tasks you require, and when you are done, reboot to go back into normal mode.

Steps 2. Clean Boot

If the issue existed in Safe Mode perform Clean Boot troubleshooting to find the root cause of  the issue:
Clean Boot Troubleshooting:
1. Click Start, type msconfig in the Start Search box, and then press ENTER.
   User Account Control permission.
   If you are prompted for an administrator password or for a confirmation, type the
   password, Or click Continue.
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the Load Startup items check box.
4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK.
6. When you are prompted, click Restart.
7. After the computer starts, check whether the problem is resolved.
If the issue is resolved check which third party is causing the problem, referring the link given below:
8. Also you need to uninstall and reinstall the problem software on your computer.
Reset the computer to start as usual  
9. After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
Click Start, type msconfig.exe in the Start Search box, and then press ENTER. 
10. If you are prompted for an administrator password or for confirmation, type your password, or click Continue. On the General tab, click the Normal Startup option, and then click OK.  
11. When you are prompted to restart the computer, click Restart.

Method 2.
I would also recommend you to run online Virus Scan to remove any infections, if present.
Follow the link below to run the free online scan:

The following thread discusses about removing viruses and malware online:

Hope it helps. 
Thanks and Regards:
Shekhar S - Microsoft Support.

Visit our Microsoft Answers Feedback Forum

Thanks and Regards,
Shekhar Sharma

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Question Info

Views: 700,215 Last updated: June 23, 2018 Applies to: