Question
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Windows BlueScreen 9F when going to sleep

KevinCostello asked on

Having a problem with a computer crashing every night when it goes to sleep. Here's the log and I pulled the DMP stuff. Any help would be appreciated. Thanks!

Problem signature

Problem event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional information about the problem

BCCode: 9F

BCP1: 000000000000003

BCP2: FFFFFA800435CA10

BCP3: FFFFFA800A522550

BCP4: FFFFFA800A522550

OS VERSION: 6_1_7601

SERVICE PACK: 1_0

PRODUCT 256_1

Files that help describe the problem:

  C:\Windows\Minidump\021214-14944-01.dmp

  C:\Users\---\AppData\Local\Temp\WER-67626-0.sysdata.xml

Zipped .dmp specific mentioned file:

https://ascentpathpartner-my.sharepoint.com/personal/kevin_costello_ascentpathinc_com/_layouts/15/guestaccess.aspx?guestaccesstoken=r%2bZpYTx6b%2bR3q70LaeXzG1WZ%2bBubOlvBRxvlxtCtQI0%3d&docid=0d7cee6f3e05840439d3600d793bcf35f

Zipped Minidump folder

https://ascentpathpartner-my.sharepoint.com/personal/kevin_costello_ascentpathinc_com/_layouts/15/guestaccess.aspx?guestaccesstoken=Hv9XLWZbgifWIz7sOMEFCabnl8HM%2fVXqJgZDGQlCaVw%3d&docid=0b51fabfe9d9c42df919cd4c96d6bc6f5

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The answered status icon Answer
Patrick Barker replied on

Hi,

Kevin, what's occurring here as I mentioned is Kaspersky is causing conflicts which is leading to memory corruption and is causing the bugcheck we see here. We've done everything in our power here, which is to pinpoint the problem of the crashes. Now that you know what's causing it, your next step should be to contact Kaspersky and work with them on providing a fix for you.

If and when you are comfortable and feel your issue has been solved, I'd recommend marking any posts of mine that answered your question as answered so this thread no longer shows up as requiring an answer.

Regards,

Patrick

Debugger/Reverse Engineer.
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