Protect Yourself From Tech Support Scams
July 29, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary
technical support services. You can help protect yourself from scammers by verifying that the contact is a
Microsoft Agent or
Microsoft Employee and that the phone number is an
Microsoft global customer service number.
"Windows backup failed while trying to read from shadow copy on one of the volumes being backed up
I am receiving the message "Windows backup failed while trying to read from shadow copy on one of the volumes being backed up " when back up operation is run. I changed some back up folders and deleted some files on back up drive and think this is related
to problem. I need to know how to recreate the "shadow copy".
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This could be Volume Shadow Copy service and SPP services are not started.
To restart the Volume Shadow Copy service and SPP services
You must be logged on as an administrator to perform these steps.
1. Open Administrative Tools by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Administrative Tools.
2. Double-click Services. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. If the SPP service is disabled, double-click it to open the service properties.
4. If Volume Shadow Copy service is double-click it to open the service properties
5. Click the Startup type list, click Automatic (Delayed Start), and then click Apply.
6. Under Service status, click Start.
Event logs are special files that record significant events on your computer, such as when a user logs on to the computer or when a program encounters an error. Whenever these types of events occur, Windows records the event in an event log that you can read
by using Event Viewer
To view the Event :
Applications and Services Logs vary. They include separate logs about the programs that run on your computer, as well as more detailed logs that pertain to specific
1. Open Event Viewer by clicking the Start button, clicking Control Panel, clicking System and Maintenance, clicking Administrative Tools, and then double-clicking Event Viewer. If you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
2. Click an event log in the left pane.
3. Double-click an event to view the details of the event and check for
the errors pertaining to Backups/VSS/SPP. http://windows.microsoft.com/en-US/windows-vista/What-information-appears-in-event-logs-Event-Viewer
For more information on Backup follow the link below:
This is the very first time I am posting, but I found a pattern.
After researching this for days. I found that everyone who is experiencing this error code 0x8100037 is a W7 user AND has Microsoft Security Essentials installed. Simply disabling Microsoft Security Essentials makes the back up go through with no issue.
What I also noticed is that every time I got this error code during the back up process, at the same time in the history tab of the Security Essentials I see the same action being taken, where its removing a Severe virus (at least it thinks its a virus)
Description: This program is dangerous and exploits the computer on which it is run.
Recommended action: Remove this software immediately.
Security Essentials detected programs that may compromise your privacy or damage your computer. You can still access the files that these programs use without removing them (not recommended). To access these files, select the Allow action and click Apply
actions. If this option is not available, log on as administrator or ask the security administrator for help.
Now, even though Essentials says it removed it, I still see this file in the directory, so I manually deleted it. I havent tried to rerun the backup with Essentials on, but can pretty much guess it will work. If not, at least this should point folks in the
right direction on how to permanently rectify this issue.
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