Windows Backup fail : VSS Non-retryable error for NTDS

Hello!!! Everybody,


I have Win Server 2008 R2 contain Domain controller. I have to take "SYSTEM STATE DATA BACKUP". I have ran following command on this Server.


c:\>wbadmin start systemstatebackup -backuptarget:d:


but backup was not successful & I got following error in command prompt.

" A VOLUME SHADOW COPY SERVICE OPERATION HAS OCCURRED : <0X800423f4>. THE WRITER EXPERIENCED A NON-TRANSIENT ERROR. IF THE BACKUP PROCESS IS RETRIED,THE ERROR IS LIKELY TO REOCCUR."


I also ran following command to know exact problem.


c:\>vssadmin list writers

I got following error

Writer name: 'NTDS'
   Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
   Writer Instance Id: {21c57902-5037-467b-b9a3-72ed41c9723e}
   State: [11] Failed
   Last error: Non-retryable error


I also checked Event Viewer & got following 3 nos error.


(1) Event ID : 8229, Source : VSS

A VSS writer has rejected an event with error 0x800423f4, The writer experienced a non-transient error. If the backup process is retried, the error is likely reoccur.

Process ID : 608



(2) Event Id : 412, Source : ESENT. Task Category: Logging/Recovery

lsass (636) Unable to read the header of log file "\\?\Globalroot\device\harddiskvolumeshadowcopy2\Windows\NTDS\edb.log".Error:546



(3)Event Id : 521 Source : Backup

The backup operation that started at  '‎2014-‎05-‎13T01:44:31.444000000Z' has failed because the Volume Shadow Copy Service operation to create a shadow copy of the volumes being backed up failed with following error code '2155348129'. Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.


I also Restart the Server but problem is not resolved. There is no SQL or Hyper-V in this Server.



I also re-register the VSS components with the help of following website.

Website Link :  https://kb.acronis.com/content/45776



Please find the attached 2 Screen-shot of Backup issue.


 

Question Info


Last updated August 14, 2019 Views 4,697 Applies to:
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Answer

Hi,

Apologize for the delayed response. 

This issue is best suited for TechNet audience. I would suggest you to post the query on Microsoft TechNet forum. Refer to the link below to do so:
https://social.technet.microsoft.com/Forums/windowsserver/en-US/home?forum=windowsserver2008r2general

Please let us know if you have more queries on Windows.

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