Windows 7 x64 Blue Screen - Physical memory Dump

I have been getting this Blue screen for 4 days now. Wanted to see if anyone could please help me figure this out.  I have run windows memory diagnostic, clean boot test, virus,  and system file checker. I get a clean report with all of them.. 

I've had the computer for a little over two months. 

Manufacturer: Toshiba
Model: Satellite c655D
Processor: AMD E-300 with Radeon(tm) HD Graphics 1.30 GHz
Installed memory: 4.00 GB (3.60 GB usable)
System type: 64-bit Operating system

Windows Error:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033

Additional information about the problem:
  BCCode: 1e
  BCP1: 0000000000000000
  BCP2: 0000000000000000
  BCP3: 0000000000000000
  BCP4: 0000000000000000
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 768_1


I can upload minidump file if needed..

Thank you


 

Question Info


Last updated August 13, 2019 Views 21,351 Applies to:
Answer
Answer

Hi,

Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check was 1E CAUSE rtl8192Ce.sys which is the Realtek RTL8192CE
Wireless LAN PCI-E NIC driver.

BugCheck 1E, {0, 0, 0, 0}
Probably caused by : rtl8192Ce.sys ( rtl8192Ce+b10c2 )
MODULE_NAME: rtl8192Ce
IMAGE_NAME:  rtl8192Ce.sys
FAILURE_BUCKET_ID:  X64_0x1E_0_rtl8192Ce+b10c2
BUCKET_ID:  X64_0x1E_0_rtl8192Ce+b10c2

rtl8192Ce.sys dated 1/4/2011 which is the Realtek RTL8192CE Wireless LAN PCI-E
NIC driver.

fffff880`04426000 fffff880`04593000   rtl8192Ce T (no symbols)          
    Loaded symbol image file: rtl8192Ce.sys
    Image path: \SystemRoot\system32\DRIVERS\rtl8192Ce.sys
    Image name: rtl8192Ce.sys
    Timestamp:        Tue Jan 04 08:50:10 2011 (4D234FC2)

1. Check with Toshiba Support, their on-line documentation and drivers, and ask in their
forums about known issues. Update the RealTek WiFi (wireless) driver and if not newer
re-install the same one.

Toshiba - Forums
http://laptopforums.toshiba.com/

Toshiba - Contacts
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/navShell.jsp?cf=su_contact

Toshiba - Drivers - navigate to your model
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Download

Toshiba - Support
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp

-------------

2. AFTER checking at Toshiba check RealTek for even newer drivers.

RealTek - RTL8192CE (I think this is the correct driver)
http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=48&PFid=48&Level=5&Conn=4&DownTypeID=3&GetDown=false&Downloads=true#RTL8192CE-VA4

-------------

3. Use the other methods in the troubleshooters previously posted.

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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