Windows 7 Pro logging out after about 10 minutes.

Hi there.

I'm running Win7 Pro 64bit on an HP Z600. Since I bought it 4mths ago I have had this annoying problem with Windows logging out to the welcome page where you have to enter your password. I have gone through every possible setting in the power options/edit plan settings - I'm using the high performance plan - and have turned every setting on to "Never". But it continues to log out after about 10 minutes and if I'm rendering an animation in my compositing program it will sometimes interrupt the render. Even technical support at the reseller for my workstation can't figure out what's causing this to happen. I have downloaded all the latest windows updates and spent an hour on the ph to HP support which was a complete waste of time.

Has anyone come across this issue. It seems so ridiculous that it does this and I'm hoping there is some other section in the Control Panel that might resolve this?

Any help would be much appreciated.


Hi Rocketscience66,


I would like to clarify if your user account is getting logged off or the computer is restarting automatically.


Since this issue is happening from the time you bought it, this issue may be hardware related, I would suggest you to try the following steps:


Disconnect all the external devices (printers, scanner, USB (universal serial bus) drives, etc...)  Except mouse and the keyboard and then boot up and then test.


Step 1: Boot the computer in safe mode and then test, to do this, follow the steps below,

Access the advanced boot options menu by turning on your computer and pressing the F8 key before Windows starts. On the advanced boot options menu select safe mode

Let us know if it works fine in safe mode


Step 2: Check with another user profile

If you do not have another user account, you will have to create one (see the link below).  If everything works fine with another user profile, you can infer that the user profile is corrupt, check the link to know how to fix this issue.




Fix a corrupted user profile


Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer

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Question Info

Last updated August 1, 2018 Views 4,102 Applies to: