Windows 7 explorer.exe keeps crashing - ntdll.dll fault

Windows 7 explorer.exe keeps crashing with the following report in the event log:


Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765076
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdadb
Exception code: 0xc0000374
Fault offset: 0x000c283b
Faulting process id: 0xf20
Faulting application start time: 0x01ca74f76542bfc4
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: b41f5c6a-e0ea-11de-915e-001f1656abe5


It seems to happen most often when I look at folders containing media files - .mod, .mpg files - but is not restricted to these.
It also seems totally random... sometimes I can browse the folders for quite a while; other times, it crashes and restarts as soon as I open a folder.

I've reinstalled Windows 7 and it has happened again almost straight away. I've only installed Office 2007.

I've run sfc /scannow command line app and have checked the drive with onecare and another virus app but had no luck yet.

Does anyone know of any other possible fixes or if this is a known bug that'll be looked at soon?

Answer
Answer

Hi mcutting,
Welcome to Microsoft Answers!

The causes of ntdll.dll error messages can vary greatly. However, most ntdll.dll errors result from a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs.

NOTE: THIRD PARTY SOFTWARE DISCLAIMER
Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.
 
Method 1: Perform a clean boot
Note: If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to modify the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.

1. Log on to the computer by using an account that has administrator rights.
2. Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility. If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
3. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)
4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.
Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.
5. Click OK, and then click Restart.

Note: Reset the computer to start as usual
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:
1. Click Start, type msconfig.exe in the Start Search box, and then press ENTER.If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
2. On the General tab, click the Normal Startup option, and then click OK.
3. When you are prompted to restart the computer, click Restart.

Check out this link which talks about “How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7”
http://support.microsoft.com/default.aspx/kb/929135

Regards,
Divya R – Microsoft Support.
Visit our Microsoft Answers Feedback Forum and let us know what you think.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated November 12, 2020 Views 89,507 Applies to: