Windows 7 event id 10

I am having a problem with windows 7 event id 10 which causes my system to freeze.  I was on line with Leonardo S from MS tech support.  He walked me through troubleshooting several things then asked me to pay 99.00 plus taxes to continue further troubleshooting   he told me windows 7 is out of warrenty is this correct?  My system freezes up requiring me to manually power down then up again to be able to use my system again.  It occurs when I am online or on my desktop
Hi Michele,

Thank you for posting your query in Microsoft Community. 


From your description, it appears that your computer is freezing. If your computer is out of warranty you need to pay for the support. However, you have reached Microsoft Community and it is a free support. I will be glad to assist you.

I would appreciate if you could answer the following questions:

1.    Have you made any recent changes to your computer?

2.    Which antivirus application are you using?

I would suggest you to follow the steps provided below and update us on the status of the issue.

Method 1: Run the following troubleshooters and check your computer functionality. Open the Performance troubleshooter

Open the Internet Explorer Performance troubleshooter to solve problems in Internet Explorer 8

If the issue still persists, go to method 2.

Method 2:

Step 1: Restart your computer and boot to Safe mode with networking. Now check the Internet functionality and also check if your computer freezes.

If it works fine in safe mode with networking, perform clean boot to find the root cause.

Step 2: Perform clean boot.

Clean boot will help us identify if any third party applications or start up items are causing the issue.

To do this, follow steps from this link:

NOTE: After checking the functionality in clean boot, follow the suggestions under “How to reset the computer to start as usual after troubleshooting with clean boot”.

Method 3: Perform a full scan using Microsoft Safety Scanner.


Refer to this link:

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.


For any Windows related issues please feel free to contact us and we will be glad to help.

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Question Info

Last updated March 15, 2018 Views 778 Applies to: