Windows 7 error Stop:0x0000007E (0xFFFFFFFFC000001D, 0xFFFFF8001347FA1, 0xFFFFF880009A9258, 0xFFFFF880009A8AB0)

Every time I restart my computer I get the blue screen of death (the title of this post is the error code from the latest failed restart.  System restore doesn't work every time.  Last known good configuration doesn't work.  Usually I just have to restart the computer multiple times until finally something works.

The crashes started happening in February right after a Windows Update (not sure which one).  A few days before that I had removed McAfee from the computer and installed Kaspersky, which came with my computer when I bought it on Black Friday. I think it's probably one of these two things causing the problem but I have no idea what to do.  

I did restart my computer multiple times during and after installing Kaspersky and everything seemed fine until the update.  

Any ideas?

 

 

Question Info


Last updated September 18, 2018 Views 96,392 Applies to:
Answer

Hi,

When you installed Kaspersky and uninstalled McAfee you probably went from the frying pan into
the fire. Franky I would ditch both in favor of Avast or MSE which are much more compatible. See
my recommendations in a message below.

Download and SAVE any replacements but do not install them before you remove these.

Download - SAVE - go to where you put these UNZIP if needed - Right Click on - RUN AS ADMIN - 
REBOOT after each.

McAfee Removal Tool
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

Kaspersky Removal Tool -
http://usa.kaspersky.com/support/home/anti_virus/208279463/?search=remove

=========================================================

Since you have a complex scenario here is what I would try to do.

Boot into Safe Mode using F8 as you boot or do in regular windows when you can access it.

Use a System Restore Point back before you removed McAfee and installed Kaspersky. This should
also remove the influence of the possible update issue.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

Then I would run the McAfee removal tool as above and install Avast or MSE.

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If afterwards you have an Update issue or you want to control them manually - Control Panel -
Updates - upper left Change Settings - set to Download and notify you. Once you are sure the updates
are no longer an issue you can reset them to Automatic.

If you need to remove an Update - on lower right Installed Updates - Uninstall.

Be sure to run SFC and CheckDisk using the methods indicated below.

=========================================================

For in-depth troubleshooting :

References to Vista also apply to Windows 7.

This error (7E) is usually a driver issue and display adapter (video) driver is the most suspect though
it could be others. Antivirus/antispyware/security programs, hardware (heat) and major software
issues can also cause the error. When you get to the driver section of the troubleshooter use my
generic methods in the next message and then return to the troubleshooter if needed.

Have you added hardware recently or updated drivers? Be sure to look in Control Panel - Windows
Updates to see if any drivers were updated there. Other lessor possibilities include antivirus/anti-
spyware/security programs.

When you get to the driver and memory sections of the troubleshooter refer to the next message to
update drivers and test memory and then refer back to the troubleshooter if needed.


BCCode: 7E      0x0000007E

Cause

The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check is a very common bug check. To
interpret it, you must identify which exception was generated.

Common exception codes include the following:

0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation occurred.
For a complete list of exception codes, see the Ntstatus.h file that is located in the inc directory of
the Microsoft Windows Driver Kit (WDK).

Resolving the Problem
If you are not equipped to debug this problem, you should use some basic troubleshooting techniques.

Make sure you have enough disk space.
If a driver is identified in the bug check message, disable the driver or check with the
manufacturer for driver updates.
Try changing video adapters.
Check with your hardware vendor for any BIOS updates.
Disable BIOS memory options such as caching or shadowing.
If you plan to debug this problem, you might find it difficult to obtain a stack trace. Parameter 2
(the exception address) should identify the driver or function that caused this problem.

If exception code 0x80000003 occurs, a hard-coded breakpoint or assertion was hit, but the system
was started with the /NODEBUG switch. This problem should rarely occur. If it occurs repeatedly,
make sure that a kernel debugger is connected and the system is started with the /DEBUG switch.

If exception code 0x80000002 occurs, the trap frame supplies additional information.

If you do not know the specific cause of the exception, consider the following issues:

Hardware incompatibility. Make sure that any new hardware that is installed is listed in the
Microsoft Windows Marketplace Tested Products List.
Faulty device driver or system service. A faulty device driver or system service might be
responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts,
and IRQ conflicts can also generate this error.
If a driver is listed by name within the bug check message, disable or remove that driver. Disable
or remove any drivers or services that were recently added. If the error occurs during the startup
sequence and the system partition is formatted with NTFS file system, you might be able to use Safe
Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process
in Safe Mode, you must start the computer by using the Recovery Console to access the file.

If the problem is associated with Win32k.sys, the source of the error might be a third-party remote
control program. If such software is installed, you can remove the service by starting the computer
by using the Recovery Console and then deleting the offending system service file.

Check the System Log in Event Viewer for additional error messages that might help identify the
device or driver that is causing bug check 0x7E.

You can also disable memory caching of the BIOS might to try to resolve the error. You should also
run hardware diagnostics, especially the memory scanner, that the system manufacturer supplies.
For more information about these procedures, see the owner's manual for your computer.

The error that generates this message can occur after the first restart during Windows Setup, or
after Setup is finished. A possible cause of the error is lack of disk space for installation and system
BIOS incompatibilities. For problems during Windows installation that are associated with lack of disk
space, reduce the number of files on the target hard disk drive. Check for and delete any temporary
files that you do not have to have, Internet cache files, application backup files, and .chk files that
contain saved file fragments from disk scans. You can also use another hard disk drive with more
free space for the installation. You can resolve BIOS problems by upgrading the system BIOS version.

BCCode: 7E      0x0000007E  <-- read this
http://www.faultwire.com/solutions-fatal_error/SYSTEM-THREAD-EXCEPTION-NOT-HANDLED-0x0000007E-*1141.html?order=votes

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Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.
http://www.nirsoft.net/utils/my_event_viewer.html


Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen info
that would help. Such as the BCC and the other 4 entries on the lower left. And any other error
information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
Recovery Options if your system has that installed by the maker.

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Windows 7
http://www.sevenforums.com/tutorials/700-system-restore.html

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Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log (and Windows 7)
http://support.microsoft.com/kb/928228

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

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Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in 7 (updating drivers manually using the methods above is
preferred to ensure the latest drivers from System maker and Device makers are found)
http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

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How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Windows 7 disk

How to Run a Startup Repair in Windows 7
http://www.sevenforums.com/tutorials/681-startup-repair.html

How to Boot to the System Recovery Options in Windows 7
http://www.sevenforums.com/tutorials/668-system-recovery-options.html

How to Create a Windows 7 System Repair Disc
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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