Windows 7 Bugcheck Blue Screen

I started my bc last night and got this bug check message 

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff88005e393d9, 0xfffff880081d39f0, 0x0000000000000000). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 042410-25896-01. how can I fix it


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Last updated December 11, 2018 Views 22,168 Applies to:
Answer

You got bugcheck SYSTEM_SERVICE_EXCEPTION due to an access violation. "This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code."

A lot of times, this can be caused by video drivers, or excessive paged pool usage.  Try updating your video drivers and see if that helps.

Was this the first time you got a bugcheck?

Can you upload the contents of c:\windows\minidump to your SkyDrive?

 

General guidance for dealing with bluescreens:

Consider running chkdsk on all partitions.  Let chkdsk complete on each partition and see if that helps.

Also consider running SFC /SCANNOW.

It can be helpful to use Driver Verifier.  To enable Driver Verifier... start->verifier.exe->OK->Create standard settings- >Next->select driver names from a list->Next->sort by Provider->select all non-Microsoft drivers->Finish, and OK your way out  of the dialog.

Then, reboot and use the system as you normally would, and wait for a problem.  In the event that the system does not boot  completely after enabling driver verifier, boot into Safe Mode and run driver verifier, and tell it to delete the changes.

Wait for a bugcheck to occur after enabling verifier as described, and then upload it.

If you boot into safe mode, do you still experience bugchecks? What about if you do a clean boot, or device clean boot?

Consider testing memory with Windows Memory Diagnostic or memtest86. Note that memory that passes tests is not necessarily  good memory - it just hasn't failed a test.  Consider systematically eliminating RAM from the system - run with a couple of  modules for a while, and see how things go. Then try the other modules.

Other common suggestions include ensuring drivers are up to date (including video drivers), as well as ensuring that you're  using the latest BIOS.

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