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Win7 STOP 9f after wake from hibernate

CoolBreeze19 asked on
Hi,

I'm running Windows 7 Ultimate 64-bit SP1 on an Intel Core 2 Duo E8400 at stock 3GHz. 6GB DDR2-800 RAM (5.25GB usable) and an AMD 7850 2GB Gfx card. Motherboard is ASUS P5K. OS drive is a Corsair 120GB Force-GT SSD via the onboard Intel ICH9 SATA storage controller driven by Intel v9.1.9.1002 drivers. 

Usually I simply sleep my machine (hybrid sleep mode is off) at the end of the day and wake it in the morning for a quick start. Timed hibernate is turned off to save wear on the SSD.

Today I decided to hibernate my machine as I had to turn the mains off and didn't want to lose my workspace. All went well.
I woke it back up again and walked away while it resumed and when I came back I was looking at a STOP 0x0000009F BSOD.

I've installed the Windows debugging tools and Win 7 SP1 Retail symbols but WinDbg still complains about "Your debugger is not using the correct symbols".

I've also uploaded the minidump file here: www.cool-breeze.pwp.blueyonder.co.uk/070513-16146-01.dmp

Could some kind soul please help me figure out what caused the Blue screen please?

Any pointers on how to get the debugger working properly on my machine will also be gratefully accepted!

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Patrick Barker replied on
Hi,

The attached DMP is of the DRIVER_POWER_STATE_FAILURE (9f) bugcheck.

This error occurs if drivers do not handle power state transition requests properly, usually during one of the following procedures: shut down, suspending or resuming from standby, suspending or resuming from hibernation.


It appears to be faulting hcw95bda.sys which is the Hauppauge MOD7700 Tuner Driver. See if any updates for it are available here - http://www.hauppauge.com/site/support/support.html

If not, remove your TV Tuner card for temporary troubleshooting purposes (I presume that's what it is a driver for).

If we run an !irp on the blocked IRP address, we get the following:

Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 fffffa8006082440 00000000 fffff88006802cc8-00000000   
           \Driver\usbhub    hcw95bda
            Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0  1 fffffa8006ddda40 00000000 00000000-00000000    pending
           \Driver\hcw95bda
            Args: 00051100 00000001 00000001 00000002
 [ 16, 2]   0 e1 fffffa8006df8270 00000000 00000000-00000000    pending
           \Driver\ksthunk

As you can see, two drivers listed here:

1. The one I listed above.

2. ksthunk.sys - Kernel Streaming WOW64 Thunk Service. Likely conflicting with your TV Tuner card driver.

Things that also need to be taken care of:

1. Your ASACPI.sys (Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities) is dated from 2005. I recommend either updating any and all Asus utilities you have and or REMOVE them.

2. Your RTKVHD64.sys (Realtek High Definition Audio Function Driver) is dated from 2007. Check for updates here - http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2

You can check Asus' website as well.

Regards,

Patrick
Debugger/Reverse Engineer.
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