Why did "Sweetpacks" appear on my computer?

"start.sweetpacks.com"  automatically comes up when I log on to my computer.
 

Question Info


Last updated October 25, 2018 Views 9,347 Applies to:
Answer
Hi,

1. Do you receive any error message on the computer?
2. Which web browser are you using?
3. Did you make any changes on the computer prior to the issue?


Method 1:
Step 1: Check if the issue occur in safe mode with networking.

Advanced startup options (including safe mode)

http://windows.microsoft.com/en-us/windows7/Advanced-startup-options-including-safe-mode

Step 2:If the issue doesn't occur in safe mode with networking then you may perform a clean boot and check.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.microsoft.com/kb/929135
Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 3 in the Knowledge Base article.


Method 2:

You may run a Microsoft safety scanner to make sure computer is free from virus infection:
http://www.microsoft.com/security/scanner/en-us/default.aspx
Disclaimer:
If you run the virus scan the program that is infected with virus will get deleted. So yo
u have to reinstall the program. Also if the files and folders are affected with virus then they might even get deleted


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